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Frequently Asked Questions
Find answers to common questions about appointments, insurance, telehealth, prescriptions, and more.
Appointments
How do I schedule an appointment?
What should I bring to my first visit?
Can I request a specific veterinarian?
Insurance & Payment
What insurance do you accept?
Do you offer payment plans?
How does insurance reimbursement work?
Telehealth
What conditions can be treated via telehealth?
How do I join a telehealth appointment?
Can prescriptions be issued during telehealth visits?
Prescriptions & Pharmacy
Do you have an in-house pharmacy?
How do I request a prescription refill?
Can you transfer prescriptions from another vet?
Privacy & Records
Are my pet's records secure?
Can I access records online?
How do I transfer records to another clinic?
Emergencies
Do you offer 24/7 emergency services?
What qualifies as a pet emergency?
Is the emergency fee different from regular visits?